Teri French is Hydro One’s EVP, Operations and Customer Experience. In this position, Teri brings together teams responsible for driving operational excellence across Hydro One’s transmission, distribution, reliability and maintenance functions, as well as customer and system operations.
Teri is also responsible for Hydro One Remotes Inc., which is the leading electricity utility and a trusted partner to remote communities in Ontario.
Since joining Hydro One as the Vice President of Forestry, Teri has distinguished herself as a people-focused leader committed to employee engagement, delivering results and exceptional customer experience.
Teri also is the Executive Chair of Hydro One’s “Power to Give” Campaign for community and charitable giving and is the Executive Sponsor of the Forestry Chapter for the Women in Technology and Trade Employee Resource Group.
Teri has significant experience in customer operations and procurement. At Enercare, she served as Vice President, Operations, Procurement and Franchise Operations and prior to that as Vice President, Customer Operations and Retention at Enercare Home Services. Prior to that, Teri led several teams at Direct Energy starting in 2004 leading the Operations team supporting Residential Energy markets. Over the eight years that followed, she progressed to lead the North American Operations group supporting an extensive portfolio in Texas and the Northern United States. Most notably, prior to Direct Energy, Teri held varied and progressive leadership roles at ATCO and Finning (Caterpillar) in both Finance and Operations.
Teri currently serves as the Director of Events for StepUp, a not-for-profit board looking to promote equity, diversity and inclusion in the workplace and energy sector. In addition, Teri is a panelist for an ESG working group for Chartered Professional Account (CPA) Canada, with a direct focus on ensuring ESG is well represented in both the CPA student curriculum and part of the continuous learning role for the management professional. Teri has been a session leader for CPA Canada since 2004, facilitating key components of the Professional Education Program for CPA.
Teri earned her undergrad degree in Psychology (B.A.) from Simon Fraser University and is a Fellow of the Chartered Professional Accountants of Ontario.Back to Board of Directors