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  • Rapid tests available for small business!
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Frequently Asked Questions

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Frequently asked questions on the COVID-19 pandemic for business, employers, and employees

Not sure where to start?

Get the help you need

Supports for Business

What supports are available to businesses facing challenges related to COVID-19? What supports are available to startups facing challenges related to COVID-19? Is my organization eligible for the Canada Emergency Wage Subsidy? How is revenue calculated for applicants to the Canada Emergency Wage Subsidy? How does the Canada Emergency Wage Subsidy interact with access to other programs being offered? Is my organization eligible for the 10% wage subsidy?  Am I eligible for the Canada Emergency Business Account (CEBA)? Am I eligible for the Canada Emergency Commercial Rent Assistance (CECRA) Program? What supports are available for cultural, heritage, and sport organizations facing challenges related to COVID-19?

Support for Workers

What supports are available to workers impacted by COVID-19? Do I need to provide employees with a Record of Employment (ROE) for them to access benefits, and what are the appropriate ROE codes?  What supports are available to self-employed workers impacted by COVID-19? How does COVID-19 affect my coverage under the Chambers of Commerce Group Insurance Plan?

Reopening Non-Essential Workplaces

When will my workplace be allowed to reopen? What should I do to prepare for reopening? 

Business Responsibilities

What are employers’ legal responsibilities towards employees during the pandemic? What actions should my organization take to help contain the spread of COVID-19? Are businesses required to close to aid with social distancing? How should my business respond if a worker becomes ill with COVID-19? Should we cancel business travel arrangements? 

Taxes

What are the new tax payment and filing deadlines?  

Additional Resources

See additional resources to support your business

Other

How do Canada’s travel restrictions affect my business? How can my organization help the government respond to COVID-19? Where can my business access funding to manufacture essential supplies needed to support the response to COVID-19? How can businesses communicate specific needs and concerns as they face new challenges related to COVID-19?  What resources has the OCC prepared to help members stay informed about and deal with the pandemic? How can I support local businesses during the crisis?

Not sure where to start?

Get the help you need

We know that this is a difficult time for businesses and employees across the province. In order to relieve some of the uncertainty, we are gathering all the information you need and putting it in one location. Click here for a list of resources to support your businesses.

Please check this page regularly for updates.

If you require further details regarding government programs please contact the Government of Canada or the Government of Ontario.


Supports for Business

What supports are available to businesses facing challenges related to COVID-19?

If you are a tourism operator, small business, or other organization affected by COVID-19 and need pressing assistance, the regional development agencies (RDAs) may assist you with access to federal funding and services.

Buying and selling personal protective equipment (PPE)

The Government of Ontario’s Ontario Together website includes a directory for organizations looking to buy or sell PPE. Learn more.

The Government of Canada’s supply hub contains resources and information to help organizations sell and buy PPE during the COVID-19 pandemic. Learn more.

The Canada Emergency Wage Subsidy

A proposal has been made to continue the CEWS until June 2021, including possible changes to the rates and top-up calculation. Read the October 14 announcement and check back soon for details.

To check the eligibility requirements, please visit the Government of Canada website. 

The CEWS will also provide eligible employers a full reimbursement for employer-paid contributions to Employment Insurance, Canada Pension Plan; Quebec Pension Plan); and Quebec Parental Insurance Plan premiums paid in respect of eligible employees who are on paid leave to COVID-19.

10% Wage Subsidy 
Organizations that do not qualify for the Canada Emergency Wage Subsidy may qualify for a smaller wage subsidy of 10%. This federal subsidy is paid from March 18 to before June 20, up to a maximum subsidy of $1,375 per employee and $25,000 per employer. Corporations can only qualify if they have taxable capital up to $15 million. Learn more.

For employers that are eligible for both the Canada Emergency Wage Subsidy and the 10% wage subsidy for a period, any benefit from the 10% subsidy for remuneration paid in a specific period would generally reduce the amount available to be claimed under the Canada Emergency Wage Subsidy in that same period.

The Business Credit Availability Program (BCAP)
The federal government’s BCAP provides financing and credit insurance solutions, primarily for small- and medium-sized businesses, through Export Development Canada (EDC) and the Business Development Bank of Canada (BDC). The program includes: 

  • Interest-free loans of up to $40,000 through the Canada Emergency Business Account (CEBA). 
  • A loan guarantee for loans of up to $6.25 million.
  • A co-lending program between financial institutions and BDC.
  • Additional capital for businesses with larger financing needs, beginning with companies in Canada’s energy sector, to help them maintain operations and keep their employees on the job.

The BCAP has been expanded to include mid-sized companies with larger financing needs. Support for mid-market businesses will include loans of up to $60 million per company, and guarantees of up to $80 million.

Businesses seeking support through these programs should contact the financial institutions with whom they have a pre-existing relationship. Learn more.

Large Employer Emergency Financing Facility (LEEFF)
Canada is establishing a LEEFF to provide bridge financing to large employers, whose needs during the pandemic are not being met through conventional financing. 

Details: 

  • Financing will be available to companies with $300 million or more in annual revenue that are seeking $60 million or more in additional liquidity. It will be open to large for-profit businesses (except those in the financial sector) and certain not-for-profit businesses, such as airports. 
  • Support will not be used to resolve insolvencies or restructure firms, nor will it provide financing to companies that otherwise have the capacity to manage through the crisis.
  • Applications will be reviewed by the Canada Development Investment Corporation and Innovation, Science and Industry.
  • Companies seeking support must demonstrate how they intend to preserve employment and maintain investment activities.
  • Additional details to come.

Other Access to Credit 
Farmers and the agri-food sector will receive additional credit through Farm Credit Canada. Learn more.

Ontario is introducing a Regional Opportunities Investment Tax Credit to support regions lagging in employment growth. The corporate tax credit will be available to eligible Ontario businesses that construct, renovate, or acquire qualifying commercial and industrial buildings in designated regions.

Ontario-Canada Emergency Commercial Rent Assistance Program (OCECRA)
This program will lower rent by 75% for small businesses that have been affected by COVID-19. Application documents and updated criteria for Canada Emergency Commercial Rent Assistance (CECRA) for small businesses are now available, and that the program will be opened for applications beginning on May 25.

Details: 

  • The program will provide forgivable loans to qualifying commercial property owners to cover 50% of three monthly rent payments that are payable by eligible small business tenants who are experiencing financial hardship during April, May, and June. 
  • The loans will be forgiven if the mortgaged property owner agrees to reduce the eligible small business tenants’ rent by at least 75% for the three corresponding months under a rent forgiveness agreement, which will include a term not to evict the tenant while the agreement is in place. The small business tenant would cover the remainder, up to 25% of the rent.
  • Impacted small business tenants are businesses paying less than $50,000 per month in rent and who have temporarily ceased operations or have experienced at least a 70% drop in pre-COVID-19 revenues. This support will also be available to non-profit and charitable organizations.

Support for Cultural, Heritage and Sport Organizations
The COVID-19 Emergency Support Fund for Cultural, Heritage and Sport Organizations will provide $500 million to help address the financial needs of affected organizations within these sectors. The fund will be administered by Canadian Heritage via contribution agreements. Learn more.

Support for Agri-Food E-Business 
Several programs are available to support agri-food businesses through the Canadian Agricultural Partnership, jointly funded by the Governments of Canada and Ontario. This includes:

  • The Agri-Food Open for E-Business initiative to help food producers, farmers markets, retailers, garden centres, greenhouses, nurseries, and agricultural associations develop online business, providing consumers with greater access to a wide variety of food and agriculture products. 
  • The Agri-Food Workplace Protection Initiative to help provincially licensed meat processors better protect employees and ensure the continued supply of healthy products for consumers during the COVID-19 outbreak. Applications will open on May 12, 2020. 

Learn more about these programs

Electricity Rate Relief (Ontario)

Until May 31, Ontario has temporarily reduced electricity rates for small businesses, farms, and residents that pay time-of-use (TOU) rates by holding electricity prices to the off-peak rate of 10.1 cents-per-kilowatt-hour. From June 1 to October 31, TOU pricing will remain suspended and the emergency pricing will be replaced with a new COVID-19 Recovery Rate of 12.8 cents/kWh. Starting November 1, 2020, customers will be able to choose a plan that best suits their household and lifestyle with the option of either TOU electricity rates or tiered pricing, which will provide a set rate for electricity up to a certain level of consumption. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides additional support for small businesses struggling with bill payments as a result of the outbreak. Learn more.

On May 1, the Ontario government introduced rate relief for industrial and commercial consumers by capping Global Adjustment (GA) charges at $115/MWh for Class B consumers (Class A consumers will receive the same percentage reduction in GA charges as Class B). The cap will be applied to April and May, with legislative flexibility to extend the measures into June. The government plans to recover these costs over a 12-month period starting in January 2021. Learn more.

Tax Filing & Payment Deferrals 
For more details about the new tax deadlines, see “What are the new tax payment and filing deadlines?” below.

Funding for COVID-19 Retooling 

Businesses able to supply technology, equipment, and medical products to aid in the fight against COVID-19 may be eligible for funding from the Government of Ontario. The Ontario Together Fund helps companies retool, build capacity, or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services. Learn more.

For other funding opportunities, see “Where can my business access funding to manufacture essential supplies needed to support the response to COVID-19?”

Request Temporary Regulatory Changes (Ontario) 

The Government of Ontario has created a website that allows businesses and frontline service providers to request temporary regulatory changes. To support your ongoing work during COVID-19, you can request a temporary regulation or policy change to help:

  • the health care system meet the needs of needs of the emergency;
  • businesses in retooling or producing essential or health-related products and supplies; or
  • make it easier for businesses trying to operate remotely or in a non-traditional fashion and are facing unexpected challenges.

Access the website here.

Workplace Safety and Insurance Board (Ontario) 

Ontario is deferring WSIB premiums and expenses for employers until August 31, 2020. Learn more.

Employer Health Tax (Ontario)

Ontario is retroactively reducing the Employer Health Tax and temporarily increasing the exemption from $490,000 to $1 million for 2020.

Mortgage Deferrals

The federal government introduced an Insured Mortgage Purchase Program to provide stable funding to banks and mortgage lenders and support continued lending to Canadian businesses and consumers. Banks are offering up to 6-month payment deferrals for mortgages. Please contact your financial institution for more information. 

City of Toronto Measures

The City of Toronto is supporting businesses in Toronto with the following measures:

  • An extended grace period for tax and other payments for businesses (payment and payment penalties) for 30 days, beginning March 16. 
  • A contingency fund to support businesses and affected groups.
  • Expanded small business advisory services to help businesses as they plan to recover from impacts.
  • Exemptions to the Noise Bylaw for all retail businesses to facilitate after-hour deliveries and ensure essential goods remain in stock. 
  • Expanded Digital Main Street program to help local businesses develop or expand their online services during this unprecedented time.

Other municipal governments have also implemented measures to support businesses, including tax deferrals. Visit your local government’s website for details.


What supports are available to startups facing challenges related to COVID-19?

Startups that do not qualify for other COVID-19 support programs can access:

  • The Industrial Research Assistance Program (IRAP) program, which received an additional $250 million from the Government of Canada to support pre-revenue startups during the crisis. Learn more.
  • Regional Development Agencies (RDAs) and the Community Futures Program, which received an additional $962 million from the Government of Canada.
  • Futurpreneur Canada, which received an additional $20 million from the Government of Canada.

Is my organization eligible for the Canada Emergency Wage Subsidy?

Eligibility criteria for the Canada Emergency Wage Subsidy (CEWS):

  • Employers of all sizes and across all sectors of the economy are eligible except public sector entities (i.e. municipalities, Crown corporations, public universities, colleges, schools, and hospitals).
  • Regulations were introduced in May to extend eligibility to the following groups: partnerships, Indigenous government-owned businesses, Registered Canadian Amateur Athletic Associations, registered journalism organizations, and private educational and training institutions.
  • Companies must demonstrate a 30% decrease in revenue for April and May and a 15% decline in revenue for the month of March. 
  • Employers can compare their revenue of March, April and May 2020 to that of the same month of 2019, or to an average of their revenue earned in January and February 2020.
  • Non-profits and charities are allowed to exclude government funding in their calculations when applying.
  • An eligible employer’s entitlement to this wage subsidy will be based entirely on the salary or wages actually paid to employees.

Eligible employers will be entitled to receive a 100% reimbursement for employer-paid contributions to Employment Insurance (EI), Canada Pension Plan (CPP);  Quebec Pension Plan (QPP); and Quebec Parental Insurance Plan premiums.

If an employee is receiving remuneration through the Canada Emergency Response Benefit, their employer would not be eligible to claim the CEWS for that period.

Learn more about the Canada Emergency Wage Subsidy.

Small businesses that do not qualify for the Canada Emergency Wage Subsidy may be eligible for a smaller wage subsidy covering 10% of wages paid from March 18 to before June 20, up to a maximum subsidy of $1,375 per employee and $25,000 per employer.


How is revenue calculated for applicants to the Canada Emergency Wage Subsidy?

To measure their revenue loss, employers can compare their revenue of March, April and May 2020 either to that of the same month of 2019, or to an average of their revenue earned in January and February 2020.

Gross revenues will be used to determine eligibility. Employers will be allowed to measure revenues either on the basis of accrual accounting (as they are earned) or cash accounting (as they are received). Please refer to the accounting method used to report gross revenues in your organization’s financial statements.

This excludes revenues from extraordinary items and amounts on account of capital (i.e. capital gains are not included in gross revenue calculations). Special rules will be provided to address issues for corporate groups, non-arm’s length entities, and joint ventures. Employers are required to maintain records to demonstrate a decline in revenues and remuneration paid to employees.

Non-profits will be allowed to include or exclude government funding in their applications.

Special consideration will be given to organizations that cannot show a year-over-year loss in revenue. This includes rapidly growing firms and those that were not in business last year. 

Learn more about the Canada Emergency Wage Subsidy.


How does the Canada Emergency Wage Subsidy interact with access to other programs being offered?

  • 10% Wage Subsidy: For employers that are eligible for both the Canada Emergency Wage Subsidy and the 10% wage subsidy for a period, any benefit from the 10% subsidy for remuneration paid in a specific period would generally reduce the amount available to be claimed under the Canada Emergency Wage Subsidy in that same period.
  • Canada Emergency Response Benefit: An employer would not be eligible to claim the Canada Emergency Wage Subsidy for remuneration paid to an employee in a week that falls within a 4-week period for which the employee is eligible for the Canadian Emergency Response Benefit. Employers who are not eligible for the Canada Emergency Wage Subsidy would still be able to furlough employees who will receive up to $2,000 a month. 


Is my organization eligible for the 10% wage subsidy? 

Organizations that do not qualify for the Canada Emergency Wage Subsidy may continue to qualify for the previously announced wage subsidy of 10%. This subsidy is equivalent to 10% of remuneration paid between March 18 and June 19. The maximum subsidy amount is $1,375 per employee to a maximum of $25,000 for the employer.

Corporations can only qualify if they have taxable capital up to $15 million. 

For employers that are eligible for both the Canada Emergency Wage Subsidy and the 10% wage subsidy for a period, any benefit from the 10% subsidy for remuneration paid in a specific period would generally reduce the amount available to be claimed under the Canada Emergency Wage Subsidy in that same period.


Am I eligible for the Canada Emergency Business Account (CEBA)?

The Canada Emergency Business Account (CEBA) provides interest-free loans of up to $40,000 to small businesses and not-for-profits to help cover their operating costs during a period where their revenues have been temporarily reduced due to the economic impacts of the COVID-19 virus.Twenty-five percent of this loan is forgivable if repaid by December 31, 2022.

The program is being implemented by eligible financial institutions in cooperation with Export Development Canada (EDC). Small businesses and not-for-profits should contact their financial institution to apply. 

To qualify, a borrower must:

  • Be a Canadian operating business in operation as of March 1, 2020.
  • Have a federal tax registration.
  • Have total employment income paid in the 2019 year between $20,000* and $1,500,000.
  • Have an active business chequing/operating account with its primary financial institution. This account was opened on or prior to March 1, 2020 and was not in arrears on existing borrowing facilities, if applicable, with the lender by 90 days or more as at March 1, 2020.
  • Have not previously used the Program and will not apply for support under the Program at any other financial institution.
  • Acknowledge its intention to continue to operate its business or to resume operations.
  • Agree to participate in post-funding surveys conducted by the Government of Canada or any of its agents.

*On May 19, the Government of Canada announced an expansion to the CEBA eligibility criteria. The program will now be available to the following businesses: sole proprietors receiving income directly from their businesses, businesses that rely on contractors, and family-owned corporations that pay employees through dividends rather than payroll. 

To qualify under the expanded eligibility criteria, applicants with payroll lower than $20,000 will need:

  • A business operating account at a participating financial institution.
  • A Canada Revenue Agency business number.
  • To have filed a 2018 or 2019 tax return.
  • Eligible non-deferrable expenses between $40,000 and $1.5 million. Eligible non-deferrable expenses include costs such as rent, property taxes, utilities, and insurance.

Learn more.


Am I eligible for the Canada Emergency Commercial Rent Assistance (CECRA) Program?

To qualify for CECRA for small businesses, the property owner must meet the following requirements:

  • You own property that generates rental revenue from commercial real property located in Canada.
  • You are the property owner of the commercial real property where the impacted small business tenants are located.
  • You have a mortgage loan secured by the commercial real property, occupied by one or more small business tenants.*
  • You have entered or will enter into a rent reduction agreement for the period of April, May, and June 2020, that will reduce impacted small business tenant’s rent by at least 75%.
  • Your rent reduction agreement with impacted tenants includes a moratorium on eviction for the period of April, May and June 2020.
  • You have declared rental income on your tax return (personal or corporate) for tax years 2018 and/or 2019.

*For those property owners who do not have a mortgage, an alternative mechanism will be implemented. Further information will be outlined in the near future.

 

Impacted small business tenants are businesses, including non-profit and charitable organizations who:

  • pay no more than $50,000 in monthly gross rent per location (as defined by a valid and enforceable lease agreement),
  • generate no more than $20 million in gross annual revenues, calculated on a consolidated basis (at the ultimate parent level), and
  • have temporarily ceased operations (i.e. generating no revenues), or has experienced at least a 70% decline in pre-COVID-19 revenues.**

** To measure revenue loss, small businesses can compare revenues in April, May and June of 2020 to that of the same month of 2019. They can also use an average of their revenues earned in January and February of 2020. 

Learn more about the CECRA for small businesses. 


What supports are available for cultural, heritage, and sport organizations facing challenges related to COVID-19?

The COVID-19 Emergency Support Fund for Cultural, Heritage and Sport Organizations will provide $500 million to help address the financial needs of affected organizations within these sectors. The fund will be administered by Canadian Heritage via contribution agreements. Learn more.


Support for Workers

What supports are available to workers impacted by COVID-19?

The Canada Emergency Response Benefit (CERB) 

The federal government is offering the CERB to workers who lose income as a result of the COVID-19 pandemic, whether or not they are eligible for EI. The CERB provides $2,000 per month for up to 28 days. Applications opened on April 6. Click here to apply, or apply by calling 1-800-959-2019.

The CERB is available to workers:

  • Residing in Canada, who are at least 15 years old;
  • Who have either:
    • Stopped working because of reasons related to COVID-19, or 
    • Are eligible for Employment Insurance (EI) regular or sickness benefits, or 
    • Have exhausted their EI regular benefits between December 29, 2019 and October 3, 2020;
  • Who had employment and/or self-employment income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and,
  • Who have not quit their job voluntarily.

When submitting your first claim, you cannot have earned more than $1,000 in employment and/or self-employment income for 14 or more consecutive days within the four-week benefit period of your claim. When submitting subsequent claims, you cannot have earned more than $1,000 in employment and/or self-employment income for the entire four-week benefit period of your new claim.

Learn more about the Canada Emergency Response Benefit.

Employment Insurance (EI) 
The federal government is facilitating easier access to EI benefits by waiving the one-week waiting period for individuals in imposed quarantine and waiving the requirement to provide a medical certificate to access EI sickness benefits. Employers should provide a Record of Employment (ROE) following the code instructions in the following question.

Enhanced Work-Sharing Program 

This federal program provides EI benefits to workers who agree to reduce their normal working hours as a result of COVID-19 developments beyond the control of their employers. 

Work-Sharing is a three-party agreement involving employers, employees and Service Canada. Employees on a Work-Sharing agreement must agree to a reduced schedule of work and to share the available work over a specified period of time.

Effective March 15, 2020 to March 14, 2021, the Government of Canada has expanded eligibility, extended the maximum duration of Work-Sharing agreements from 38 weeks to 76 weeks, and waived the mandatory cooling off period for employers who have already used the Work-Sharing program. Learn more.

Income Tax Deferrals 
Individuals can defer their income tax filing without penalty until June 1, 2020 and payment of amounts owing until September 1, 2020. 

Increased Pay for Frontline and Support Workers (Ontario)
The Government of Ontario is offering temporary pandemic pay to support employees who work in congregate care settings or primarily with vulnerable populations, where maintaining physical distancing is difficult or impossible. Eligible workers will receive $4 per hour on top of their existing hourly wages. Learn more.

Protected Leave (Ontario) 

The Employment Standards Amendment Act (Infectious Disease Emergencies), 2020 provides job-protected leave for employees unable to work for the following reasons:

  • The employee is under medical investigation, supervision or treatment for COVID-19.
  • The employee is acting in accordance with an order under the Health Protection and Promotion Act.
  • The employee is in isolation or quarantine in accordance with public health information or direction.
  • The employer directs the employee not to work due to a concern that COVID-19 could be spread in the workplace.
  • The employee needs to provide care to a person for a reason related to COVID-19 such as a school or day-care closure.
  • The employee is prevented from returning to Ontario because of travel restrictions.

These measures are retroactive to January 25, 2020. The legislation will also make it clear employees cannot be required to show sick notes. Learn more.


Do I need to provide employees with a Record of Employment (ROE) for them to access benefits, and what are the appropriate ROE codes? 

  • If your employees are directly affected by COVID-19 and they are no longer working, you must issue a Record of Employment (ROE) using the following codes: 
    • When the employee is sick or quarantined, use code D (Illness or injury) as the reason for separation (block 16). Do not add comments.
    • When the employee is no longer working due to a shortage of work because the business has closed or decreased operations due to coronavirus (COVID-19), use code A (Shortage of work). Do not add comments.
    • When the employee refuses to come to work but is not sick or quarantined, use code E (Quit) or code N (Leave of absence), as appropriate. Avoid adding comments unless absolutely necessary.


What supports are available to self-employed workers impacted by COVID-19?

Self-employed Canadians who lose income as a result of COVID-19 should apply to the Canada Emergency Response Benefit (CERB). To be eligible for the CERB, self-employed people need to cease working and not receive income for at least 14 days because of COVID-19 disruptions. 

The CERB provides taxable income of $2,000 per month for up to 4 months. It will be paid every 4 weeks and be available retroactively from March 15 until October 3, 2020.

Applications opened on April 6 at Canada.ca/coronavirus. Applicants can also apply by calling 1-800-959-2019. Canadians should begin receiving their CERB payments within 10 days of application. Learn more.

Additionally, all Canadians will have until June 1 to submit their income tax returns. Income tax payments can be deferred until August 31 without penalty.


How does COVID-19 affect my coverage under the Chambers of Commerce Group Insurance Plan?

At this time, all coverage offered through Chambers Plan remains unaffected, regardless of the risk level. Click here to learn about your coverage related to COVID-19 under the Chambers of Commerce Group Insurance Plan.


Reopening Non-Essential Workplaces

When will my workplace be allowed to reopen?

By following the proper health and safety guidelines the following businesses have been permitted to re-open:

  • Garden centres and nurseries with curbside pick-up and delivery only;
  • Lawn care and landscaping;
  • Additional essential construction projects that include:
    • shipping and logistics;
    • broadband, telecommunications, and digital infrastructure;
    • any other project that supports the improved delivery of goods and services;
    • municipal projects;
    • colleges and universities;
    • child care centres;
    • schools; and
    • site preparation, excavation, and servicing for institutional, commercial, industrial and residential development;
  • Automatic and self-serve car washes;
  • Auto dealerships, open by appointment only;
  • Golf courses may prepare their courses for the upcoming season, but not open to the public; and
  • Marinas may also begin preparations for the recreational boating season by servicing boats and other watercraft and placing boats in the water, but not open to the public. Boats and watercraft must be secured to a dock in the marina until public access is allowed.
  • Friday, May 8: Garden centres and nurseries will be able to open for in-store payment and purchases, operating under the same guidelines as grocery stores and pharmacies.
  • Saturday, May 9: Hardware stores and safety supply stores will be permitted to open for in-store payment and purchases.
  • Monday, May 11: Retail stores with a street entrance can begin offering curbside pickup and delivery

This follows the Province’s three-step roadmap for easing restrictions announced at the end of April. Each phase will last at least 2-4 weeks and will allow workplaces to reopen at different times, under different conditions. Read the framework here.


What should I do to prepare for reopening? 

The Government of Ontario and provincial health and safety associations have released 61 technical sector guidance documents to support employers and employees in remaining safe in the workplace during the COVID-19 outbreak and the reopening process. These guidelines provide sector-specific directions. Additional guidelines will be released in the near future. Access the guidance documents here.


Business Responsibilities

What are employers’ legal responsibilities towards employees during the pandemic?

You may access this guide by Minken Employment Lawyers for information about employers’ legal responsibilities. The guide answers:

  • What are employers’ workplace safety responsibilities?
  • What can employers do if an employee claims it is unsafe to come to work? 
  • What are employers’ options for ending their employment relationship with an employee?
  • What kind of leave are employers required to give employees?
  • Is WSIB relevant for employees who are sick or quarantined? 
  • And other questions.


What actions should my organization take to help contain the spread of COVID-19?

The Public Health Agency of Canada’s recommendations for workplaces include: 

  • Encouraging employees to use individual measures such as frequent hand washing and social distancing. 
  • Introducing policies that reduce social contact as much as possible. Where feasible, use teleworking arrangements to allow employees to work from home.  
  • Increasing frequency with which surfaces are disinfected, and providing access to handwashing facilities and sanitizing dispensers throughout the workplace. 
  • Following the federal government’s travel health advisories.

For a full list of recommendations, click here. 

The OCC has prepared a Pandemic Preparedness Toolkit with prevention techniques to help limit the spread of COVID-19 and an explanation of legislation governing business continuity and staffing obligations.


Are businesses required to close to aid with social distancing?

The Government of Ontario has mandated the closure of all non-essential workplaces for at least 14 days, beginning on March 25. Essential workplaces include supermarkets, pharmacies, LCBOs, restaurants for takeout and delivery, agri-food businesses, utilities, insurance, and more. Click here for a full list.

 

For more information about closures of at-risk workplaces or how emergency measures impact you, please call 1-888-444-3659. Help is available from Monday to Sunday, from 8:30 a.m. – 5:00 p.m.


How should my business respond if a worker becomes ill with COVID-19?

Currently under the Occupational Health and Safety Act, if an employer is advised that a worker is ill resulting from an exposure at work (including COVID-19), or a claim has been filed with the Workplace Safety and Insurance Board with respect to COVID-19 exposure at work, the employer must notify the Ministry of Labour, Training and Skills Development in writing within four days. The employer must also notify the workplace joint health and safety committee or a health and safety representative and trade union, if any.  


Should we cancel business travel arrangements? 

At this time, the Public Health Agency of Canada recommends avoiding all non-essential travel outside of Canada. Keep in mind that travellers may be forced to remain outside Canada longer than expected, as many countries have introduced travel restrictions and quarantines, and airlines have cancelled flights. Additionally, travellers are expected to self-isolate for 14 days upon their return. Click here for more information.


Taxes

What are the new tax payment and filing deadlines?  

Federal tax filing and payment deadlines:

  • T1, T2 – June 1, 2020
  • T3, T5013 – May 1, 2020
  • T3010 – December 31, 2020
  • Federal income tax payments – August 31, 2020
  • GST/HST filings and remittances – June 30, 2020
  • The CRA is NOT deferring payment of payroll source deduction remittances.

 

Ontario (provincial) tax filing and payment deadlines:

  • Employer Health Tax – August 31, 2020
  • Tobacco Tax – August 31, 2020
  • Fuel Tax – August 31, 2020
  • Gas Tax – August 31, 2020
  • Beer, Wine, and Spirits Tax – August 31, 2020
  • Mining Tax – August 31, 2020
  • Insurance Premium Tax – August 31, 2020
  • International Fuel Tax Agreement – August 31, 2020
  • Retail Sales Tax on Insurance Contracts and Benefit Plans – August 31, 2020
  • Race Tracks Tax – August 31, 2020

Notes:

  • There are several business tax relief measures in place at the municipal level. Please check your local municipality’s website for more details.
  • It is recommended that you file returns electronically, as the CRA will not process paper returns until it resumes operations. 
  • The CRA is permitting electronic signatures for federal T183 and T183 Corp. If you are in a net refund position, you are encouraged to file as soon as possible to help with your cash flows.


Additional Resources

See additional resources to support your business

  • Pragmatic, effective strategies to help your business navigate the COVID-19 crisis – Cash Flow
  • Small Business Owners Needing Financial Advice: Advocis Connect
  • FedDev Ontario
  • Business Pandemic Preparedness Checklist from Workplace Safety & Prevention Services (WSPS)
  • COVID-19 Financing for Small to Medium-Sized Canadian Businesses (Deloitte)
  • Combatting COVID-19 with Resilience (Deloitte)
  • Business Continuity Guide from the Canadian Centre for Occupational Health and Safety
  • Business Continuity & Recovery Plan (Canadian Chamber of Commerce)
  • Crisis Communication Plan  (Canadian Chamber of Commerce)
  • COVID-19: Business Resilience from The Canadian Chamber of Commerce
  • The Ontario Medical Association FAQ about the Coronavirus and Personal Health
  • Advice for employers dealing with COVID-19 (Videos) – The Conference Board of Canada
  • How to Cope with the Impacts of COVID-19 on your business (BDC)
  • Leadership in a crisis: Responding to the coronavirus outbreak and future challenges (McKinsey)

Industry-Specific Resources

  • Preparing your Real Estate and Construction Business for COVID-19 Business Interruptions
  • What You Need to Know About New Support Programs for Entrepreneurs
  • Navigating Your Medical/Dental Practice Through COVID-19

COVID-19 Implications on the Canadian Economy and Businesses

  • COVID-19 Implications for Business (McKinsey)

Other

How do Canada’s travel restrictions affect my business?

The Public Health Agency of Canada strongly recommends avoiding all non-essential travel outside of Canada to stem the spread of COVID-19. This may require you to cancel or postpone business travel arrangements. 

Additionally, the United States and Canada have agreed to close the border between the two countries to non-essential travel. Supply chains, including trucking, will not be affected by this measure. 

The Government of Canada has also put in place measures to restrict entry into Canada by foreign nationals, with exemptions for temporary foreign workers and other foreign nationals who have already committed to working, studying, or living in Canada.

For more information about travel implications, click here.


How can my organization help the government respond to COVID-19?

The Governments of Ontario and Canada are calling on businesses to help meet the challenges of COVID-19. 

If your organization can provide medical products and services, visit these two portals to see which supplies are needed: 

  1. Ontario Together 
  2. Government of Canada

If you or your organization has ideas or solutions to help the government respond to COVID-19, visit Ontario Together. Solutions could include virtual mental health services, supply chain resiliency monitoring, or financial advising for small businesses.


Where can my business access funding to manufacture essential supplies needed to support the response to COVID-19?

If your company is able to manufacture technology, equipment, and medical products to aid in the fight against COVID-19, you may be eligible for funding from: 

  • The Ontario Together Fund. $50 million in provincial funding to help companies retool, build capacity, or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes, and other critical public services. Funding will go towards the most viable, innovative proposals. Learn more
  • Next Generation Manufacturing Canada (NGen). Supercluster funding to support companies as they rapidly respond to the COVID-19 pandemic by building a Canadian supply of essential equipment, products, and therapeutics. Learn more.

The National Research Council of Canada’s Industrial Research Assistance Program and Innovative Solutions Canada. Funding for small- and medium-sized businesses (fewer than 500 staff) to supply products or solutions in response to COVID-19 related challenges. Learn more.


How can businesses communicate specific needs and concerns as they face new challenges related to COVID-19? 

The OCC has prepared an online form for its members to share concerns, ideas, and requests of government. Click here to access the form.


What resources has the OCC prepared to help members stay informed about and deal with the pandemic?

The OCC, in collaboration with Hicks Morley, released its “COVID-19 Pandemic Preparedness Toolkit for Ontario Businesses.” This resource provides advice to help individuals protect themselves from the virus, outlines how the virus may impact the business community, and how employers can support their workers and prepare a business continuity plan. To access this resource, click here.

Further, the OCC developed a comprehensive website that is continually updated with the latest news, government announcements, and key links for employers and workers. To review this site, click here.


How can I support local businesses during the crisis?

  • Purchase gift cards now to use later.
  • Buy from local shops online.
  • Many local restaurants are offering take-out and delivery options, including via food delivery apps such as UberEats, Skip The Dishes, Foodora, or Ritual.

Access the Pandemic Preparedness Toolkit

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