Support
Welcome! In order to help you navigate the Magnet platform and Docebo LMS, we have compiled the following resources to assist you. Support can be found below or by going straight to Magnet Support where you can access a Customer Service Agent. If you have any questions that cannot be answered by the agent or support documentation below, please feel free to connect with us during our Office Hours or via email (futureskills@occ.ca).
Weekly Office Hours and Information Sessions
Weekly Office Hours will be offered Tuesdays from 12:30 PM to 1:00 PM EST, and are open to chambers, boards of trades, employers and employees. We will do a walk-through of the platform and answer any questions!
Join our Office Hours here: https://us02web.zoom.us/j/7371504555
If you require assistance outside of office hours or the informational sessions, please visit the Magnet Support Page or email futureskills@occ.ca
Frequently Asked Questions (FAQ)
How do create an account on Magnet, register employees, and assign permissions?
Click here for user guide. If you need more support such as adding users to your organization, managing users, or how to access courses, Click here to access more FAQ’s on the Magnet Support Page and speak to Customer Support Agent on Zendesk if needed
Don't see a question you have?
Click here to go to the Magnet support page for more FAQ’s, or speak to Customer Support Agent using ZenDesk. They can help with any technical support you may have as well.
Should I do anything further after I complete a course?
Yes. Please ensure that after you have fully completed any course, you access the course completion survey below if you have not already done so. You will be promoted at the end of every course to take this voluntary survey.
Begin Post-Course Content Survey
Your opinions will directly influence content curation and IT integration decisions as we expand the course catalogue.
Where do I go to see all the courses available as part of this Test and Learn phase?
Please navigate to the Catalogue page, or sign into Magnet and navigate to the Learning Center to see the Learning Lathways where you can enroll and begin taking courses.
Where do I get support for a tech related question?
Click here to go to Magnet Support page, on the bottom right of your screen will be a pop up for ZenDesk to access a Customer Support Agent
Do I have to pre-register for the Office Hours or the Informational Sessions? Where's the link?
No. On the day of the Informational Session, the link will go live on this site above for you to gain access, and you can choose to attend at your own discretion.
Weekly informational sessions will be offered Tuesdays and Thursdays from 12:30 PM to 1:00 PM EST
Join out informational session here: https://us02web.zoom.us/j/7371504555
I just learned about EDI strategy in your courses, now I want to help my organization adopt a strategy that incorporates equity, diversity, and inclusion (EDI). Where should I start?
Get a customized EDI strategy report that tells you where you are and where you need to go on your EDI journey with the Diversity Assessment Tool.
The Diversity Assessment Tool (DAT) provides the resources businesses need to incorporate EDI into their organizational strategies. It enables companies to examine their policies and processes and obtain best practices from other organizations to develop a strategy that not only complies with legislative requirements but also creates a welcoming and productive workplace. If you are interested in learning more, or being added to our update list, please email datapp@torontomu.ca
Beyond the courses, where can I find other tools and resources to help my organization adopt equity and diversity initiatives?
Sign up for 50 – 30 Challenge! The 50 – 30 Challenge encourages organizations to advance gender parity (50% women and non-binary people) and increase diversity (30% other equity-deserving groups) on boards and/or in senior leadership roles.
The 50 – 30 Challenge What Works Toolkit is a free online toolkit, designed for Canadian organizations looking to adopt equity and diversity initiatives within their organizations.